Home     Web Meetings About GPSF

Global Innovators Network

Global Innovators Network

We are a global network of leaders from academia, industry, government, NGOs, philanthropy, and faith-based organizations who are collaborating on best practices in leadership of innovation. Spawned to meet the global needs of innovators in healthcare and patient safety, our work has expanded to multiple sectors with a focus on mentorship and development of great leaders.
Global Patient Safety Forum

The GPSF is a convening alliance with a mission to save lives, save money, and build value in the community it serves.

The Forum was expressly founded to be an accelerator of enormously important activities of other organizations, and is not a competitor with any other initiative.
See video clip   Thomas Zeltner, MD
Expert leader in Public Health
Formerly Served as Special Envoy on WHO’s Engagement with Non-State Actors
Former Secretary of State for Health and Director-General of the Swiss Federal
Office of Public Health (1991-2009)
Bern, Switzerland

Thomas Zeltner, MD, former Secretary of Health of Switzerland and Director-General of the Swiss National Health Authority for 19 years, has a long history as an innovative and progressive leader in public health. He formerly served as Special Envoy for Financing of the World Health Organization (WHO). In this capacity he advised the Director General of WHO, Margaret Chan, on the identification of an improved financing framework for the organization, a cornerstone of the current reform of this UN agency. He is an international expert leader in public health and health system development and advises international organizations and national governments in health policy reforms. He is a member of the Global Agenda Council on Digital Health of the World Economic Forum (WEF), and Chairman of the Advisory Board of the Global Health Programme at the Graduate Institute (Geneva).

Dr. Zeltner is president of Blood Transfusion CRS Switzerland, the organization in charge of securing Switzerland’s provision with blood and blood products. He is a board member of the Swiss Academies of Arts and Sciences and President of Science-et-Cité. Since 1992, he has been Professor of Public Health at the University of Bern, Switzerland.

From 1991 to 2009, Dr. Zeltner was the Director-General of the Federal Office of Public Health of Switzerland, the National Health and Public Health Authority and Secretary of State for Health. In this function he was a key actor in Swiss health policy and represented Switzerland in many international health organizations.

He has served as the Assistant Editor for Global Programmes for the Journal of Patient Safety and is a subject matter expert on global public health issues for the Journal.

He was graduated with an MD and a master's degree in law from the University of Bern. He holds a specialist degree in human pathology and forensic medicine.

See video clip   Clayton Christensen, MBA DBA
Kim B. Clark Professor of Business Administration
Harvard Business School
Cambridge, MA

Clayton Christensen is the Kim B. Clark Professor of Business Administration at Harvard Business School. He is regarded as one of the world's top experts on innovation and growth. He holds a B.A. with highest honors in economics from Brigham Young University (1975), and an M.Phil. in applied econometrics from Oxford University (1977), where he studied as a Rhodes Scholar. He received an MBA with High Distinction from the Harvard Business School in 1979, graduating as a George F. Baker Scholar. In 1982 Professor Christensen was named a White House Fellow, and served through 1983 as assistant to U.S. Transportation Secretaries Drew Lewis and Elizabeth Dole. He was awarded his DBA from the Harvard Business School in 1992. Professor Christensen became a faculty member there in 1992, and was awarded a full professorship with tenure in 1998. He holds five honorary doctorates and an honorary chaired professorship at the Tsinghua University in Taiwan.

Christensen has served as a director of many companies, and has advised the executives of scores of the world's major corporations. Christensen is also an experienced entrepreneur, having started four successful companies. Prior to joining the HBS faculty, in 1984 he and three MIT professors founded CPS Technologies, which has become a leading developer and manufacturer of products from high-technology materials. Professor Christensen is the best-selling author of eight books and more than a hundred articles. The Innovator's Dilemma received the Global Business Book Award as the best business book of the year (1997); and in 2011 The Economist named it as one of the six most important books about business ever written. Professor Christensen was featured in the Discovery Channel documentary Surfing the Healthcare Tsunami: Bring Your Best Board along with a number of others participating in the Innovators Network as he has been a tireless champion for values grounded leadership.

Ann Christensen, MBA
Clayton Christensen Institute for Disruptive Innovation
Lexington, MA

Ann Christensen directs the overall strategic and operational development of the Institute and oversees its rapidly growing research programs. She also works closely with the Board of Directors to enhance the Institute’s impact and strengthen its strategic partnerships and resources. Prior to joining the Institute, she worked at Huntsman Gay Global Capital, a private equity firm focused on middle-market companies. She previously also worked at Deloitte Consulting in New York City, where she was instrumental in establishing the Growth & Innovation practice by drawing on the theories of disruptive innovation to help clients create new growth businesses. Ann led projects for clients in a number of industries, including: pharmaceutical, biotech, telecommunications, travel, professional services, and insurance. She has also spent time as a strategic analyst for Elan Pharmaceuticals, an Irish biotechnology company. Ann earned a BA from Duke University, where she studied the political economies of developing nations, and an MBA from the Harvard Business School. See more at: http://www.christenseninstitute.org/our-team/ann-christensen/#sthash.DT0qxM28.dpuf

See video clip   Charles R. Denham, MD
Chairman, TMIT
Austin, TX, USA

Dr. Denham's background is in innovation adoption, technology transfer, and commercialization in both academia and industry. He served as the Editor-in-Chief of the Journal of Patient Safety from 2011 to 2014. He is a co-founder of the Global Patient Safety Forum in Geneva, Switzerland, a convener of global healthcare leaders. He has held academic positions as an adjunct Professor of Health Services Engineering at the Mayo Clinic College of Medicine; Instructor at the Harvard School of Public Health; and Lecturer at Harvard Medical School. He was a senior fellow of the Harvard Advanced Leadership Initiative. He is a radiation oncologist, trained at Baylor College of Medicine.

He is the CEO of HCC Corporation, a business development accelerator. HCC has led, developed, or supported 400 product development teams in more than 50 product categories, including pharmaceuticals, devices, capital equipment, and health information technologies. Its mission is to save lives, save money, and create value in the communities and ventures it builds.

He is also Chairman of TMIT, a non-profit medical research organization driving adoption of healthcare performance improvement solutions. The TMIT National Research Test Bed serves through programs such as the High Performer Webinar Series. The mission is identical to that of HCC's. It is served by more than 500 clinical and administrative subject matter experts from a number of disciplines. TMIT produced the 2010 award-winning documentary, Chasing Zero: Winning the War on Healthcare Harm and Surfing the Healthcare Tsunami: Bring Your Best Board, both seen on the Discovery Channel.

See video clip   Franck Guilloteau
Chief Technology Officer
HCC Corporation (HCC)
Director, TMIT
Austin, TX, USA

During the past 20 years with HCC Corporation, Franck Guilloteau has led multiple projects, spanning industry segments from aerospace and consumer products to software and fitness. As Chief Technology Officer, Mr. Guilloteau takes the lead role in developing Software as a Service (SaaS) offerings and knowledge management systems used by HCC's global partners, while keeping HCC on the leading edge of technological advancements in multimedia, IT, e-commerce, and product development.

Mr. Guilloteau is also Director of TMIT, a non-profit medical research organization dedicated to driving adoption of high-impact clinical solutions in patient safety and healthcare performance improvement. He leads operations at TMIT in Austin, TX, and coordinates activities related to TMIT's research and scholarship programs. Most recently, he has led the Greenlight Program, a national effort focused on building business cases and clinico-economic models to "green-light" quality and patient safety investments. Over the last four years, Greenlight has targeted healthcare-acquired infections, as well as medical imaging research on the over-use, misuse, and underuse of imaging studies using the "5 Rights of Imaging®" as a framework. He also leads the team involved in development of SpeakerLink®, a website where healthcare organizations can find and engage patient advocates focused on improving caring in their communities. He has been involved in the development of the Computerize Prescriber Order Entry (CPOE) Simulator used by The Leapfrog Group to measure effectiveness of deployed HIT systems in hospitals and ambulatory settings.

In addition to his expertise in engineering and product development, he has lived in several countries, which provides him with a unique multicultural perspective as well as fluency in three languages. Mr. Guilloteau received a mechanical engineering degree from the University of Texas at Austin, and subsequently pursued a fellowship in Biomedical Engineering with a minor in product development.

See video clip   J. Michael Henderson, MD
Chief Medical Officer, University of Mississippi Medical Center
Jackson, MS, USA

J. Michael Henderson, MD, is the Chief Medical Officer at the University of Mississippi Medical Center and the former Chief Quality Officer at the Cleveland Clinic. His interest in quality was initially triggered in the surgical arena, implementing standardized approaches to perioperative processes, and becoming a champion for the National Surgical Quality Improvement Program of the American College of Surgeons. In 2005, he embarked on an expansion of Quality and Patient Safety for the Cleveland Clinic. His leadership support in establishing their Quality and Patient Safety Institute provided a central coordinating quality focus across the more than 20,000 employees. This Institute collaborates with the clinical and support departments to align quality outcomes and patient safety into daily practice for the entire healthcare team. Dr. Henderson is an associate editor of the Journal of Patient Safety.

See video clip   Nancy Conrad
Founder and Chairman, Conrad Foundation
Seabrook, TX

Nancy Conrad Nancy Conrad created the Conrad Foundation in 2008 to energize and engage students in science and technology through unique entrepreneurial opportunities. By enabling young minds to connect education, innovation, and entrepreneurship, the Foundation helps provide a bold platform for enriching the innovative workforce of the future. Ms. Conrad’s interest in patient safety began as a result of the death of her husband, astronaut Charles "Pete" Conrad. On July 8, 1999, while motorcycling, Pete ran off the road and crashed. His injuries were first thought to be minor, but he died from internal bleeding about six hours later. Ms. Conrad’s compelling story serves to personalize the need for patients and their families to take responsibility for their care, as well as to highlight the need for systemic changes in the quality of care. Ms. Conrad was co-founder and co-chairman of fundraising of the Community Emergency Healthcare Initiative. This program was designed to measurably affect preventable injury and death occurring in emergency departments. She established the Pete Conrad National Patient Safety Award to recognize global contributors in patient safety.

Christopher R. Peabody, MD, MPH
Assistant Clinical Professor
Department of Emergency Medicine
University of California
San Francisco, CA

Dr. Peabody is an Assistant Clinical Professor, Department of Emergency Medicine, at the University of California, San Francisco. He has a strong commitment to public service and healthcare delivery to vulnerable populations. Dr. Peabody completed his residency at one of the busiest safety-net hospitals in the country, Los Angeles County Hospital and was the Chief Resident in Emergency Medicine at the University of Southern California. He attended medical school at the University of California, San Francisco, and completed an MPH at Harvard University on a Zuckerman Fellowship. Dr. Peabody's current interests lie in quality improvement and patient safety, especially related to underserved populations. He has extensive experience in emergency care and disaster response internationally having served in Haiti and China. He is one of the content leadership development team for CareUniversity and applies his expertise in emergency care, public health, and international healthcare performance improvement to meeting the needs of both consumers and caregivers.

See video clip   Gladstone C. McDowell, II, MD
Medical Director, Integrated Pain Solutions
Gahanna, OH, USA
Director TMIT

Dr. McDowell is a Director of TMIT and on the Global Innovations Team of the Global Patient Safety Forum. Medical Director of Integrated Pain Solutions. He is a trained specialist in Urology, Urologic Oncology, Anesthesiology, Pain Management, and Patient Safety. He has served as an instructor at The University of Ohio for both the Department of Urology and the Department of Surgery. He has also served as the Director of Sabine Urology Outpatient Clinic and the Chief of Urology at Brackenridge Hospital in Austin, TX. Dr. McDowell has been involved in breakthrough research at the Gynecology Clinic of the Southwest Foundation for Research and Development, and at the Department of Cell Biology at The University of Texas' M.D. Anderson Cancer Center. Dr. McDowell is the team lead on the international efforts of Global Patient Safety Teams for Jamaica and the Caribbean and is one of the leaders of the content development team for CareUniversity in the areas of pain management, anesthesia, and urologic oncology.

See video clip   Stephen J. Swensen, MD, MMM, FACR
Medical Director for Leadership and Organization Development, Mayo Clinic
Rochester, MN, USA

Stephen J. Swensen, MD, MMM, FACR, is the Medical Director for Leadership and Organization Development for the Mayo Clinic. He has served as the Director for Quality and Associate Dean. He is also a Professor of Radiology in the Mayo Clinic College of Medicine and served as Chair of the Mayo Clinic College of Medicine Department of Radiology from 1998-2006. Dr. Swensen is currently on two Boards of Directors: Luther Midelfort Medical Center – Mayo Clinic Health System and Stratis Health, a nonprofit organization that is Minnesota’s Medicare Quality Improvement Organization. Dr. Swensen is past President of two international societies, the Fleischner Society and the Society of Thoracic Radiology. He has chaired the American College of Radiology's Quality Metrics Committee and the Radiological Society of North America's (RSNA) Continuous Quality Improvement Initiative. He has authored two books and more than 100 peer-reviewed articles. He has been an associate editor of the Journal of Patient Safety. He is a global champion for preventing unnecessary exposure of children to ionizing radiation.

Pablo Pulido, MD
Executive Director, PanAmerican Federation of Associations of Medical Schools
Caracas, Venezuela

Dr. Pulido is a Venezuelan physician with specialties in cardiology and internal medicine. He is currently the Executive Director of the PanAmerican Federation of Associations of Medical Schools, Caracas, and also a 2009 Fellow of the Harvard Advanced Leadership Initiative. He has participated in the dynamic evolution of a leading technical university in Caracas. In Public Policy, as Minister of Health and Social Welfare, he initiated the restructuring of the Ministry and the decentralization of operations towards the Venezuelan States. In International Medical Education, as the Executive Director of the PanAmerican Federation of Associations of Medical School, PAFAMS, he has focused on the modernization and involvement of medical schools in healthcare reforms using the new information technology, management, and curricular updating as basic instruments.

Samir Toubassy, MBA
CEO, Global Education Partners
Former President, Olayan Development Corp. and Group Vice President
The Olayan Group
Middle East

Samir Toubassy, MBA, is currently CEO of Global Education Partners; an Advanced Leadership Senior Fellow at Harvard; and a former President of The Olayan Development Corporation and former Group Vice President. The Olayan Group is one of the largest privately-held global business conglomerates through its Riyadh, Athens, London, and New York offices. After working with The Olayan Group for 30 years, Mr. Toubassy continues to serve as a Senior Advisor and member of the Executive Committee. He served for several years as a member of Coca-Cola Beverages; Coca-Cola Hellenic; and Frigoglass group of companies; and as a Senior Advisor to Crédit Suisse and a member of the Advisory Board for Europe, the Middle East, and Africa. Mr. Toubassy is a Trustee and Vice Chairman of the Nomination and Governance Committee of the Thunderbird School of Global Management. He is a member of the Advisory Board for the Churchill Archives Centre, Churchill College, Cambridge University; and a member of the Dean's Council, John F. Kennedy School of Government at Harvard University. He also serves on the board of the American Near East Refugee Aid (ANERA), a voluntary organization working for the Middle East. For the past 12 years, Mr. Toubassy has been actively involved in the World Economic Forum. Prior to joining The Olayan Group, Mr. Toubassy worked with the Ford Foundation in public administration reform in the Middle East. He also worked for the American University of Beirut and the University of California system-wide administrations. Mr. Toubassy holds a bachelor's degree in Business Administration from the American University of Beirut, and an MBA from Golden Gate University in San Francisco.

See video clip   David C. Classen, MD, MS
CMIO, Pascal Metrics
Associate Professor of Medicine
University of Utah
Active Consultant in Infectious Diseases
The University of Utah School of Medicine
Salt Lake City, UT/Washington, DC, USA

David C. Classen, MD, MS, is Chief Medical Information Officer (CMIO) at Pascal Metrics in Washington, DC. Previously, he was Chief Medical Officer (CMO) and a Vice Senior Partner at CSC, and leads led CSC's safety and quality of healthcare initiatives. Dr. Classen is also an Associate Professor of Medicine at the University of Utah and an Active Consultant in Infectious Diseases at The University of Utah School of Medicine in Salt Lake City, Utah. He received his medical degree from the University of Virginia School of Medicine and a Master's of Science degree in medical informatics from the University of Utah School of Medicine. He served as Chief Medical Resident at the University of Connecticut. He is board-certified in Internal Medicine and Infectious Diseases. He was the chair of Intermountain Health Cares Clinical Quality Committee for Drug Use and Evaluation, and was the initial developer of patient safety research and patient safety programs at Intermountain Healthcare. In addition, he developed, implemented, and evaluated a CPOE program at LDS Hospital that significantly improved the safety of medication use.

See video clip   Edward Kelley, PhD
Coordinator and Head of Strategic Programmes, Patient Safety
World Health Organization
Geneva, Switzerland

Edward Kelley, PhD, currently serves as Coordinator and Head of Strategic Programmes for WHO Patient Safety. His responsibilities include the development of new programs and partnerships; oversight of WHO Patient Safety presence in London and Baltimore; and leadership on several key programmes within WHO Patient Safety. Prior to joining WHO, Dr. Kelley directed the only ongoing national examination of healthcare quality and disparities in the United States as the Director of the U.S. National Healthcare Reports for the U.S. Department of Health and Human Services in the Agency for Healthcare Research and Quality (AHRQ). These reports track levels and changes in quality of care for the American healthcare system at the national and state level, as well as disparities in quality and access across priority populations.

Dr. Kelley also directed the 28-country Health Care Quality Improvement (HCQI) Project of the Organization of Economic Cooperation and Development. Previously, Dr. Kelley served as a Quality Assurance Advisor for URC’s Quality and Performance Institute while also serving as Scientist in the Operations Research Division for the USAID-sponsored Quality Assurance Project (QAP) and Partnerships for Health Reform Project Plus (PHRPlus). In these capacities he worked for 10 years in West and North Africa and Latin America, directing research on the Integrated Management of Childhood Illness in Niger.

Hilary J. Schmidt, PhD
Strategic Education Consulting
Hastings-On-Hudson, New York

Dr. Schmidt is an advanced education expert with extensive experience applying principles and research from the behavioral sciences to the design of highly effective health sciences education. She has a PhD in psychology from the University of Pennsylvania and has dedicated her professional life to translating research on how people learn into best practices for teaching, learning and assessment. She has worked in both academia (17 years) and in the Pharmaceutical industry (9 years) has expertise in cognitive psychology, education research, instructional design and outcomes assessment.

In academia, Dr. Schmidt founded and lead three centers for teaching and learning at NY area medical Schools including Columbia University Medical Center, SUNY-Downstate, and UMDNJ-Newark. She has authored books on study and testing skills, for medical students, and has published extensively in the field of medical education. In industry, at Sanofi pharmaceuticals she provided strategic leadership to the groups responsible for Independent Medical Education Grants, Investigator Initiated Research Trials, Transparency, and Medical Affairs Compliance Training.

She is a member of the Alliance for Continuing Education in the Health Professions (ACEHP) and served as the Chair of the Industry Alliance for Continuing Education in the Health Professions from 2011-13. She was a nominated member of the AMA Task Force on Industry Provider Collaboration in CME and served a s the Annual Meeting Chair for that organization in 2012. She is the recipient of the ACEHP’s Presidents Award 2013 for service provided to the organization. She is a frequent invited speaker at medical education conferences.

Dr. Schmidt is the team leader of development of continuing education certification and international accreditation of CareUniversity programs.

She recently co-founded (2014) the Calibre Institute for Quality Medical Education whose mission is to "Leverage Best-in-Class Education to Improve Patient-Care and Lower Healthcare Costs".

Mace Wolf
CEO, Cognify, Inc.
Laguna Beach, CA

Mace Wolf began his career as the creator of the first Windows based practice management systems for medicine in 1992. These solutions were being deployed at several university hospitals and large physician practices including those of Temple University and the University of Arizona by 1994. Mace’s EDI expertise had him creating the singular EDI client software and protocols for Blue Cross/Blue Shield of Northern California by 1995. He then obtained several database patents pertinent to large datasets and analytics.

Today, Mace is focused on the convergence of risk management and healthcare delivery. Current customers include over 30 Medicare Advantage plans, most of which are focused on end-of-life care for dual eligibles in addition to several physician groups, ten PACE companies, a hospice, licensed homecare agencies, and a vision plan. At Cognify, Mace is responsible for everything from financial and claims adjudication systems to electronic health records, enrollment, medication management, logistics systems, and government mandated data collection, submission, compliance and analytics.

Mace is also the developer of a unique fda approved dosage management system for an international pharmaceutical company and is also the inventor of several privacy management patents pending. He is a leader of integration and the system development serving CareUniversity and its initiatives that serve both consumers and caregivers.

He spends his life at the leading edge of healthcare delivery, quality, risk management, and patient safety.

See video clip   Gregory H. Botz, MD, FCCM
Professor of Anesthesiology and Critical Care
Medical Director, Simulation Center
The University of Texas MD Anderson Cancer Center
Houston, TX

Gregory H. Botz, MD, FCCM, is a Professor of Anesthesiology and Critical Care at The University of Texas MD Anderson Cancer Center. He received his medical degree from The George Washington University School of Medicine in Washington, DC. He completed an internship in internal medicine at Huntington Memorial Hospital, and then completed an anesthesiology residency and critical care medicine fellowship at Stanford University in California. He has served on the faculty at Duke University School of Medicine, and is an Adjunct Clinical Associate Professor of Anesthesia at Stanford University School of Medicine. Dr. Botz is a 2004 graduate of the Intermountain Healthcare Advanced Training Program in Health Care Delivery Improvement. He is a member of the steering committee and faculty for the MD Anderson Clinical Safety and Effectiveness training program, and a Charter Fellow in Clinical Safety and Effectiveness for the UT System. He has served as the University of Texas Chancellor's Health Fellow in Quality of Care and Patient Safety.

Dr. Botz is currently the medical director of the Simulation Center and Code Blue Team Operations. He was previously medical director of the ICU, Transfer Center, Acute Care Training Center, and the Medical Emergency Rapid Intervention Team. As a clinician-educator, Dr. Botz serves as regional faculty for the American Heart Association Emergency Cardiovascular Care training programs, and he is a national consultant for the Society of Critical Care Medicine training programs. He was a senior editor for the American Board of Anesthesiology Joint Council on Anesthesiology Examinations, program director for the UTHSC-Houston Anesthesiology Critical Care Medicine Fellowship, and a member of The University of Texas System Health Care Components ICU Quality Improvement Collaborative. He has participated in SCCM education programs in collaboration with the Japanese Society of Intensive Care Medicine, the Saudi Critical Care Society, the Indian Society of Critical Care Medicine, and the Association of Intensive Medicine in Brazil (AMIB). Dr. Botz has collaborated with the Saudi Critical Care Society and the Saudi Commission for Health Specialties in the creation of a critical care medicine residency program, and served as an external board examiner for the Saudi Critical Care Medicine Board Examinations.

See video clip   John J. Nance, JD
Best-selling Author and Pilot
Patient Safety Expert
Leadership Educator and Champion
Friday Harbor, WA

One of the key thought leaders to emerge in American healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine. Having helped pioneer the renaissance in patient safety as one of the founders of the National Patient Safety Foundation in 1997, his efforts (and healthcare publications) are dedicated to reforming American healthcare from a reactive cottage industry to an effective and safe system of prevention and wellness. A lawyer, Air Force and airline pilot, prolific internationally-published author, national broadcaster, and renowned professional speaker, John's leadership is propelled by a deep commitment.

As a native Texan, John grew up in Dallas where he earned his bachelor's degree and a Juris Doctor degree from SMU, and is still a licensed Texas attorney. Named Distinguished Alumnus of SMU for 2002, and distinguished Alumnus for Public Service of the SMU Dedman School of Law in 2010, he is also a decorated Air Force pilot veteran of Vietnam and Operations Desert Storm/Desert Shield, and a Lieutenant Colonel in the USAF Reserve, well-known for his pioneering development of Air Force human factors flight safety education, and one of the civilian pioneers of Crew Resource Management (CRM). John has piloted a wide variety of jet aircraft, including most of Boeing's line and the Air Force C-141, and has logged more than 13,900 hours of flight time since earning his first pilot license in 1965; he is still a current pilot. He was a flight officer for Braniff International Airlines and a Boeing 737 Captain for Alaska Airlines, and is an internationally recognized air safety advocate, best known to North American television audiences as Aviation Analyst for ABC World News and Aviation Editor for Good Morning America.

Before joining ABC, John logged countless appearances on national shows such as Larry King Live, PBS Hour with Jim Lehrer, Oprah, NPR, Nova, the Today Show, and many others. He is also the nationally-known author of 20 major books, including the acclaimed Why Hospitals Should Fly (2009), and, with co-author Kathleen Bartholomew, Charting the Course (2012). He has also written five non-fiction and 13 international fiction bestsellers. Pandora's Clock and Medusa's Child both aired as major, successful two-part mini-series on television. Why Hospitals Should Fly won the prestigious "Book of the Year" award for 2009 from the American College of Healthcare Executives.

John J. Nance has become one of America's most dynamic and effective professional speakers, presenting riveting, pivotal programs on success and safety in human organizations to a wide variety of audiences, including business corporations and healthcare professionals. He and fellow author Kathleen Bartholomew (Charting the Course and Ending Nurse-to-Nurse Hostility: Why Nurses Eat their Young and Each Other) are highly sought-after for their watershed presentations to boards, senior leaders, physicians, nurses, and staff on quality and patient safety. He is a pioneering and well-known advocate of using the lessons from the recent revolution in aviation safety to equally revolutionize the patient safety performance of hospitals, doctors, nurses, and all of healthcare.

Kathleen Bartholomew, RN, MN
Best-selling Author
Leadership Educator
Friday Harbor, WA

Before turning to healthcare as a career in 1994, Kathleen Bartholomew held positions in marketing, business, communications, and teaching. It was these experiences that allowed her to look at the culture of healthcare from a unique perspective and speak poignantly to the issues affecting providers and the challenges facing organizations today.

Kathleen Bartholomew, RN, MN, has been a national speaker for the past 12 years. As the manager of a large surgical unit in Seattle, Kathleen quickly recognized that creating a culture where staff felt a sense of belonging was critical to retention. During her tenure as manager, staff, physician, and patient satisfaction reached the top 10% as she implemented her down-to earth strategies. Despite the nursing shortage, Kathleen could always depend on a waiting list of nurses for both units.

Kathleen's bachelor's degree is in Liberal Arts with a strong emphasis on Sociology. This background laid the foundation for her to correctly identify the norms and particular to healthcare – specifically physician-nurse relationships and nurse-to-nurse hostility. For her master's thesis she authored Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication, which is the only book to date which addresses physician-nurse issues. In December 2005, Kathleen resigned her position as manager in order to write a second book on horizontal violence in nursing. The expression "why nurses eat their young" has existed for many years in the nursing profession (and has troubled many in the profession). In her book, Ending Nurse to Nurse Hostility (2006), Kathleen offers the first comprehensive and compassionate look at the etiology, impact, and solutions to horizontal violence. Kathleen won the best media depiction of nursing for her op editorial in the Seattle Post-Intelligencer, and in 2010 she was nominated by Health Leaders Media as one of the top 20 people changing healthcare in America.

Kathleen's passion for creating healthy work environments is infectious. She is an expert on hospital culture and speaks internationally to hospital boards, the military, leadership, and staff about safety, communication, cultural change, and power. With her husband, John J. Nance, she co-authored Charting the Course: Launching Patient-Centric Healthcare in 2012, which is the sequel to Why Hospitals Should Fly (2008). From the bedside to the boardroom, Kathleen applies research to practice with humor and an ethical call to excellence that ignites and inspires health caregivers and leaders to unprecedented levels of excellence.

See video clip   Susan E. Sheridan, MIM, MBA
Director, Patient Engagement, PCORI
Co-Founder and President, Consumers Advancing Patient Safety
Chicago, IL, USA
Lead, Consumer Action, World Alliance for Patient Safety
World Health Organization
Washington, DC, USA

Susan Sheridan, MBA, MIM, is the Deputy Director of Patient Engagement at the Patient-Centered Outcomes Research Institute. She is responsible for creating networks and engaging patients across the nation to provide broad-based input on the development and execution of PCORI’s research. Sheridan became involved in patient safety after her family experienced two serious medical system failures. Her husband, Pat, died in 2002 after his diagnosis of spinal cancer failed to be communicated. Their son, Cal, suffered brain damage called kernicterus five days after his birth in 1995 when his neonatal jaundice was untreated.

Sheridan is Co-Founder and a Past President of Parents of Infants and Children with Kernicterus, which works in partnership with private and public health agencies to eradicate kernicterus. In 2003, she co-founded Consumers Advancing Patient Safety (CAPS), a nonprofit organization that seeks a safe, compassionate and just health care system through proactive partnership between consumers and providers of care. Sheridan served at President of CAPS from 2003-2010. From 2004-2011, she led the World Health Organization’s Patients for Patient Safety initiative, which embraces the collective wisdom of the patient, patient empowerment and patient-centered care. Sheridan received her bachelor’s degree from Albion College, and a Masters of International Management and Masters of Business Administration from the Thunderbird School of Global Management.

Terry Wheat, RN, MPH
Director of Patient Care Services/Nursing
Shriners Hospital for Children
Chicago, IL

Terry Wheat, RN, MPH, serves as the Director of Patient Care Services & Chief Nursing Officer at Shriners Hospital for Children – Chicago. Under her leadership, the hospital received the 2011 and 2013 Outstanding Nursing Quality Award for pediatric hospital from the American Nurses Association. Mrs. Wheat is on the board of directors for Sinai Health Systems, which includes Mt. Sinai Hospital, Holy Cross Hospital, and Schwab Rehabilitation Hospital. She serves as the chair of the quality & safety committee. Mrs. Wheat has served on the Illinois Emergency Management Service advisory board for seven years representing pediatric rehabilitation. The Governor of Illinois and the Illinois Department of Public Health recently recognized her for dedication and service on the EMSC advisory board.

Mrs. Wheat is an alumna of the University of Illinois, where she obtained both a bachelor's in nursing and a master's in public health in health policy administration. She currently serves as adjunct faculty at the University of St. Francis and the University of Illinois College of Nursing.

Spectrum Systems® is a Trademark of HCC Corporation.