Susan E. Sheridan, MIM, MBA
Director, Patient Engagement, PCORI
Co-Founder and President, Consumers Advancing Patient Safety
Chicago, IL, USA
Lead, Consumer Action, World Alliance for Patient Safety
World Health Organization
Washington, DC, USA
Susan Sheridan, MBA, MIM, is the Deputy Director of Patient Engagement at the Patient-Centered Outcomes Research Institute. She is responsible for creating networks and engaging patients across the nation to provide broad-based input on the development and execution of PCORIís research. Sheridan became involved in patient safety after her family experienced two serious medical system failures. Her husband, Pat, died in 2002 after his diagnosis of spinal cancer failed to be communicated. Their son, Cal, suffered brain damage called kernicterus five days after his birth in 1995 when his neonatal jaundice was untreated.
Sheridan is Co-Founder and a Past President of Parents of Infants and Children with Kernicterus, which works in partnership with private and public health agencies to eradicate kernicterus. In 2003, she co-founded Consumers Advancing Patient Safety (CAPS), a nonprofit organization that seeks a safe, compassionate and just health care system through proactive partnership between consumers and providers of care. Sheridan served at President of CAPS from 2003-2010. From 2004-2011, she led the World Health Organizationís Patients for Patient Safety initiative, which embraces the collective wisdom of the patient, patient empowerment and patient-centered care. Sheridan received her bachelorís degree from Albion College, and a Masters of International Management and Masters of Business Administration from the Thunderbird School of Global Management.